Safety & Security
All our people are experienced and qualified. Being professional backpackers and lovers of life creates an atmosphere of understanding, mutual respect, fun and strong supportive relationships that is second to none! However, when it comes to the Nitty Gritty of outdoors pursuits, driving, group travel, first aid, personal care and accommodation provision we excel. We carefully spell out the requirements for selecting and recruiting our staff, to meet and often exceed the requirements or industry best practices for qualifications, training, experience and character.
We use satellite communications, satellite locators, cellular phones and a combination of both to ensure internet connectivity to aid decision making. We also maintain a 24/7 duty manager contact available to all staff, customers and their family or friends in the event of an emergency. The Duty Manager has all the resources, partners and relationships available to them to quickly respond to any events that may occur, from a student out shopping, a parent in Europe calling, or an injury while out learning to mountain bike.
We use only the best built for purpose vehicles and equipment. Our accommodation is professionally managed by a professional partner company. All our buildings, vehicles and equipment is licensed and conforming to New Zealand’s tough commercial adventure tourism standards.
We are partners of the Department of Conservation, who have evaluated us thoroughly prior to entering into a recognised long term partnership as a safe, sound business operation who will uphold their reputation, contribute to sustaining our beautiful environment, and care for our customers.
We also hold Adventure Mark Accreditation as complying with the NZ government world leading regulations in the Adventure Tourism Industry. This is a statement of safety, learning and continuous improvement, and proactive maintenance of our standards with the industry.
Qualmark is NZs standard setter in external validation of our business and operations performance as an inbound activity and service provider representing NZ to the world. Their rigorous checks of our business and award of the ‘Qualmark’ is an internationally recognised standard that you can be confident and secure in our ability to deliver an excellent performance.
NZ Outdoors Instructors Association. This is the only professional qualification body in New Zealand that we use to recruit qualified and competent staff for the outdoors skills components of our programs.