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COVID-19 Information

Valid for those who booked onto our programs from Wednesday 15th April 2020 onwards.

For those who booked onto the program before this date, please refer to the terms and conditions you agreed to, upon your program booking.

The world as we know it has now slowed dramatically as the COVID-19 virus continues its spread around the globe. 

In light of the uncertainty you may be feeling right now, we have developed some Flexible Programming Policies that are live as of today, to help provide some certainty and support for you to help you make decisions about booking our programs. The purpose of these policies is to provide further flexibility to our current terms and conditions to ensure you feel confident to make decisions now about the awesome adventures that await post-COVID-19.

The best way for us to describe our Flexible Programming Policies is to share with you some FAQs. We have tried to think of the many varied scenarios that might come up and questions you might have about what that means for you. 

 

FLEXIBLE PROGRAMMING FAQS

Q1. What happens if, for reasons outside of our control related to COVID-19, Pure Exploration decides to cancel a program before it runs?

A1. You have a couple of options in this situation: 
1. Pure Exploration can pay a full refund 
2. We can transfer you to another program running at the same time but to a different location 
3. We could transfer you to a later program

Anyone signed onto a program in these circumstances will be able to transfer without penalty, to the entirety of the amount paid to that date, to another program up to two years from departure date. You are also able to get a refund, as per our standard terms and conditions, although we would certainly very much appreciate your support to look to travel at another date.

 

Q2. What happens if, for reasons outside of your control related to COVID-19, you can no longer take part in the program you have booked on for?

A2. If a few weeks out from program start date, you find that due to COVID-19* you can no longer join our program, you will be able to transfer without penalty, to the entirety of the amount paid to that date, to another program up to two years from departure date.  If you would like a refund instead, the amount refundable is as per our standard terms and conditions, at the time (prior to departure) we receive written notice of your cancellation:

  • More than 91 days before departure – Full refund, including deposit
  • 61 to 90 days before departure –  50% refund of program tuition, excluding deposit
  • 0 to 60 days before departure – no refund of program tuition

* i.e you or someone you look after is unwell, you are in quarantine, or travel restrictions disallow you to reach the travel location.

 

Q3. I am nervous about putting a deposit down on a program but I also don't want to miss booking a place on a program. What should I do?

We totally understand this. We are now offering a totally refundable deposit up to 90 days out from departure, to allow you some confidence to not miss out on that awesome spot on an adventure of a lifetime. This means you can make a deposit payment and feel reassured you have the spot saved for you. If the situation continues to develop we will keep in touch with any changes and you can choose to cancel your place when suits you if needed.

 

Q4. What happens if I decide to cancel my place once I have booked on before departure?

A4. If you decide to cancel your participation in a program, our normal terms and conditions apply. In those, it states the following fees apply at the time (prior to departure) we receive written notice of your cancellation:

  • More than 91 days before departure – Full refund, including deposit
  • 61 to 90 days before departure –  50% refund of program tuition, excluding deposit
  • 0 to 60 days before departure – no refund of program tuition

 

Q5. What happens if, for reasons outside of our control, Pure Exploration decides to reroute or change the itinerary of a program that I am booked on?

A5. It is possible that a program itinerary may be subject to small changes, or an entire re-routing depending on the global situation. Our first priority is always customer safety, secondly is meeting the educational and developmental goals of our programs. If we feel for any reason that the itinerary booked will not offer the highest level of health and safety or deliver a lifechanging experience for our customers, we will be looking to offer alternative locations that deliver a similar yet better experience. 

 

ANY FURTHER QUESTIONS?

We know the outbreak is concerning. We are here to talk through any questions you may have in regards to global travel. The situation is changing rapidly, so we will continue to stay updated and let you know of any news we hear. As members of what we consider a global community, we hope that we can continue to support the people we work with in isolated regions, where our presence there brings business to locals and shared experiences and joy. 

We would love your continued support as we face the toughest time the travel industry has ever seen. 

Zach Johnston
Director
Pure Exploration