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COVID-19 Information

Updated Wednesday 24th June 2020

The world is now looking to recover and move forward again after the trail of disruption and loss from COVID-19. Some countries are ahead of others in terms of case numbers, some almost back to normality. We all look forward to the global picture improving soon.

It's important now that we listen closely to the advice of authorities in regards to where you are ok to travel to and where there are restrictions.  

We know you have lots of questions, so please see below for some FAQs our team is commonly being asked. We have tried to think of the many varied scenarios that might come up and questions you might have about what that means for you. 

 

The following conditions apply to customers placing a deposit on or after 15th April 2020.  

 

COVID-19 FAQS

Q1. What happens if, for reasons outside of our control related to COVID-19, Pure Exploration decides to cancel a program before it runs?

A1. You have a couple of options in this situation: 
1. Pure Exploration can pay a refund, the amount will be subject to the timing stated in our standard terms and conditions. 
2. We can transfer you to another program running at the same time but to a different location 
3. We could transfer you to a later program, subject to availability

Q2. What happens if, for reasons outside of your control related to COVID-19, you can no longer take part in the program you have booked on for?

A2. If a few weeks out from program start date, you find that due to COVID-19* you can no longer join our program, you will be able to transfer without penalty, to the entirety of the amount paid to that date, to another program up to two years from departure date.  If you would like a refund instead, the amount refundable is as per our standard terms and conditions, at the time (prior to departure) we receive written notice of your cancellation:

  • More than 121 days before departure – Full refund, excluding deposit
  • 91 to 120 days before departure –  50% refund of program tuition, excluding deposit
  • 0 to 90 days before departure – no refund of program tuition

* i.e you or someone you look after is unwell, you are in quarantine, or travel restrictions disallow you to reach the travel location.

 

Q3. What happens if I decide to cancel my place once I have booked on before departure?

A3. If you decide to cancel your participation in a program, our normal terms and conditions apply. In those, it states the following fees apply at the time (prior to departure) we receive written notice of your cancellation:

  • More than 121 days before departure – Full refund, excluding deposit
  • 91 to 120 days before departure –  50% refund of program tuition, excluding deposit
  • 0 to 90 days before departure – no refund of program tuition

 

Q4. What happens if, for reasons outside of our control, Pure Exploration decides to reroute or change the itinerary of a program that I am booked on?

A4. It is possible that a program itinerary may be subject to small changes, or an entire re-routing depending on the global situation. Our first priority is always customer safety, secondly is meeting the educational and developmental goals of our programs. If we feel for any reason that the itinerary booked will not offer the highest level of health and safety or deliver a life-changing experience for our customers, we will be looking to offer alternative locations that deliver a similar yet better experience. 

 

ANY FURTHER QUESTIONS?

We are here to talk through any questions you may have in regards to global travel. The situation is changing rapidly, so we will continue to stay updated and let you know of any news we hear. As members of what we consider a global community, we hope that we can continue to support the people we work with in isolated regions, where our presence there brings business to locals and shared experiences and joy. 

Zach Johnston
Director
Pure Exploration